2015-03-02 - 17568 - Service Request - INV006 Report Failing #CrystalReportsSupport
Service Request
17568 - INV006 Report Failing
Problem Summary
Need to fix INV006 Report Failing in production.
Admin Info
Purpose
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Need to fix INV006 Report Failing in production.
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Requested by
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Baiwa Zhang
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Issue Date
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03-02-2015
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Resolved by
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Dhananjay G
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Resolved Date
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03-09-2015
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Document Status
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Complete
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Detailed Problem Description
INV006 Report Failing - Error in File ~tmp3a848577c758bf0.rpt: Database Connector Error: 'DAO Error Code: 0xc6f Source: DAO.Database Description: Not enough space on temporary disk.'
Solution Analysis and Recommendations
1. Need to check if the report failed due to database configuration issue.
2. Need to analyze failed instances of report in BI Launchpad.
3. Need to analyze on server side updates as well as report side changes.
4. Need to compare the instances before and after failed instance in BI Launchpad.
5. Need to find that this report is being executed with 'out of memory' situation.
Resolution
1. Checked if the report failed due to database configuration issue.
2. Analyzed failed instances of report in BI Launchpad.
3. Analyzed server side updates as well as report side changes.
4. Compared the instances before and after failed instance in BI Launchpad.
5. Found that this report is being executed with 'out of memory' situation.
6. Suggested to clean up any *.tmp files to generate more disk space.
7. Forwarded the SAP Notes 1696654 and 1567941 related to this issue.
Test Plan
Test ID
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Test Scenario
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Expected Results
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1
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Report Format.
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Should be as per NEC crystal standard checklist.
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2
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Execute Crystal Report in Crystal Designer tool after changes.
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Report should execute successfully in Crystal Designer tool.
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3
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Schedule the Report in NEC BI Launch Pad.
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Report should execute successfully in NEC BI Launch Pad.
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Release Information
None